Head-to-Head Specification Audit
Zoho CRM vs Epic Systems
CRM for SMB — Africa & India Focused · South Africa
Healthcare Software
Epic Systems
Enterprise Electronic Health Records · United States
Visit Epic Systems →Specification Matrix
| Metric | Zoho CRM | Epic Systems |
|---|---|---|
| Starting Price | $14/mo | Custom pricing |
| API Rate Limit | 100 req/min | 200 req/minBetter |
| Target Country | South Africa | United States |
| Category | CRM | Healthcare Software |
| Compliance (vendor-stated) | GDPR, POPIA, SOC2 | HIPAA, ONC, SOC2, HL7-FHIR, FDA-SaMD |
| Hosting Regions | US-East, EU-West, IN-Central | US-East, US-West |
| Native Integrations | 6 listedBetter | 5 listed |
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Epic Systems — Key Specs
Vendor-stated- ✓Largest EHR market share (35%+ of US hospital beds)
- ✓MyChart patient portal with 200M+ registered patients
- ✓Epic AI (Cosmos) — largest real-world clinical dataset for AI training
- ✓ONC-certified, HIPAA, HL7 FHIR R4 compliant
Frequently Asked Questions
Which is lower-priced, Zoho CRM or Epic Systems?+
Epic Systems uses custom pricing. Zoho CRM starts at $14/mo. Contact Epic Systems directly for a quote.
Which compliance frameworks do Zoho CRM and Epic Systems list?+
Both list SOC2 in their vendor documentation. Zoho CRM additionally lists GDPR, POPIA. Epic Systems additionally lists HIPAA, ONC, HL7-FHIR, FDA-SaMD. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoho CRM or Epic Systems list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Epic Systems does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zoho CRM or Epic Systems?+
Epic Systems has a higher documented API rate limit at 200 req/min versus Zoho CRM at 100 req/min.
Which data hosting regions do Zoho CRM and Epic Systems support?+
Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. Epic Systems lists hosting regions: US-East, US-West. For data residency requirements in South Africa, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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