Head-to-Head Specification Audit
Zendesk vs Tenable One
Mid-Market & Enterprise Support Teams · Global
Specification Matrix
| Metric | Zendesk | Tenable One |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| API Rate Limit | 200 req/min | 300 req/minBetter |
| Target Country | Global | Global |
| Category | Customer Support | NIS2 Cybersecurity Compliance |
| Compliance (vendor-stated) | CCPA, GDPR, HIPAA, ISO27001, SOC2 | NIS2, DORA, ISO 27001, SOC2, CIS Controls, NIST CSF |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listedBetter | 5 listed |
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Tenable One — Key Specs
Vendor-stated- ✓44,000+ customers globally — largest vulnerability management install base
- ✓Covers OT/ICS systems — critical for NIS2 essential services
- ✓AI-powered attack path analysis predicts what attackers will target next
- ✓Pre-built NIS2 and DORA compliance dashboards
- ✓Integrates with 200+ security tools
Frequently Asked Questions
Which is lower-priced, Zendesk or Tenable One?+
Tenable One uses custom pricing. Zendesk starts at $19/mo. Contact Tenable One directly for a quote.
Which compliance frameworks do Zendesk and Tenable One list?+
Both list SOC2 in their vendor documentation. Zendesk additionally lists CCPA, GDPR, HIPAA, ISO27001. Tenable One additionally lists NIS2, DORA, ISO 27001, CIS Controls, NIST CSF. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Zendesk or Tenable One?+
Tenable One has a higher documented API rate limit at 300 req/min versus Zendesk at 200 req/min.
Which data hosting regions do Zendesk and Tenable One support?+
Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Tenable One lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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