Head-to-Head Specification Audit
Tenable One vs Freshdesk
Enterprise Security Operations · Global
Specification Matrix
| Metric | Tenable One | Freshdesk |
|---|---|---|
| Starting Price | Custom pricing | $15/mo |
| API Rate Limit | 300 req/minBetter | 100 req/min |
| Target Country | Global | India |
| Category | NIS2 Cybersecurity Compliance | Customer Support |
| Compliance (vendor-stated) | NIS2, DORA, ISO 27001, SOC2, CIS Controls, NIST CSF | GDPR, SOC2, ISO27001 |
| Hosting Regions | US-East, EU-West, AP-Southeast | IN-Mumbai, US-East, EU-West, AU-East |
| Native Integrations | 5 listed | 6 listedBetter |
Tenable One — Key Specs
Vendor-stated- ✓44,000+ customers globally — largest vulnerability management install base
- ✓Covers OT/ICS systems — critical for NIS2 essential services
- ✓AI-powered attack path analysis predicts what attackers will target next
- ✓Pre-built NIS2 and DORA compliance dashboards
- ✓Integrates with 200+ security tools
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Frequently Asked Questions
Which is lower-priced, Tenable One or Freshdesk?+
Tenable One uses custom pricing. Freshdesk starts at $15/mo. Contact Tenable One directly for a quote.
Which compliance frameworks do Tenable One and Freshdesk list?+
Both list SOC2 in their vendor documentation. Tenable One additionally lists NIS2, DORA, ISO 27001, CIS Controls, NIST CSF. Freshdesk additionally lists GDPR, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Tenable One or Freshdesk?+
Tenable One has a higher documented API rate limit at 300 req/min versus Freshdesk at 100 req/min.
Which data hosting regions do Tenable One and Freshdesk support?+
Tenable One lists hosting regions: US-East, EU-West, AP-Southeast. Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related NIS2 Cybersecurity Compliance Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.