Head-to-Head Specification Audit
Zendesk AI vs Greenhouse
Enterprise Customer Service Platform · Global
Specification Matrix
| Metric | Zendesk AI | Greenhouse |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Global | Global |
| Category | Customer Service AI | HR & Recruiting AI |
| Compliance (vendor-stated) | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA | SOC2, GDPR, CCPA, NYC LL144 |
| Hosting Regions | US-East, EU-West, AP-Southeast | US-East, EU-West |
| Native Integrations | 6 listedTie | 6 listedTie |
Zendesk AI — Key Specs
Vendor-stated- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Greenhouse — Key Specs
Vendor-stated- ✓Best-in-class structured hiring methodology
- ✓Scorecard system reduces hiring manager subjectivity
- ✓SOC 2 Type II, GDPR, CCPA compliant
- ✓Integrates with 300+ HR tools
Frequently Asked Questions
Which is lower-priced, Zendesk AI or Greenhouse?+
Greenhouse uses custom pricing. Zendesk AI starts at $19/mo. Contact Greenhouse directly for a quote.
Which compliance frameworks do Zendesk AI and Greenhouse list?+
Both list SOC2, GDPR, CCPA in their vendor documentation. Zendesk AI additionally lists HIPAA, ISO27001, POPIA. Greenhouse additionally lists NYC LL144. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zendesk AI or Greenhouse list POPIA as a supported compliance framework?+
Zendesk AI lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Greenhouse does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zendesk AI or Greenhouse?+
Zendesk AI has a higher documented API rate limit at 200 req/min versus Greenhouse at 100 req/min.
Which data hosting regions do Zendesk AI and Greenhouse support?+
Zendesk AI lists hosting regions: US-East, EU-West, AP-Southeast. Greenhouse lists hosting regions: US-East, EU-West. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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