Head-to-Head Specification Audit
Sansan vs Zendesk
Japanese Enterprise Sales Teams · Japan
Specification Matrix
| Metric | Sansan | Zendesk |
|---|---|---|
| Starting Price | Custom pricing | $19/mo |
| API Rate Limit | 100 req/min | 200 req/minBetter |
| Target Country | Japan | Global |
| Category | CRM | Customer Support |
| Compliance (vendor-stated) | APPI, ISO27001 | CCPA, GDPR, HIPAA, ISO27001, SOC2 |
| Hosting Regions | JP-Tokyo | US-East, US-West, EU-West, AP-Southeast, AU-East |
| Native Integrations | 4 listed | 6 listedBetter |
Sansan — Key Specs
Vendor-stated- ✓The de-facto business card digitisation platform in Japan — used by 8,000+ enterprises
- ✓AI extracts data from meishi (名刺) in both Japanese and English
- ✓Integrates with Salesforce — maps Japanese relationship hierarchy
- ✓APPI-compliant data management for Japanese enterprise buyers
Zendesk — Key Specs
Vendor-stated- ✓Industry standard for enterprise customer support — 100,000+ businesses
- ✓AI Agents handle tier-1 support automatically — deflects 40%+ of tickets
- ✓Sunshine Platform allows custom CRM objects and workflows
- ✓Marketplace with 1,500+ apps and integrations
Frequently Asked Questions
Which is lower-priced, Sansan or Zendesk?+
Sansan uses custom pricing. Zendesk starts at $19/mo. Contact Sansan directly for a quote.
Which compliance frameworks do Sansan and Zendesk list?+
Both list ISO27001 in their vendor documentation. Sansan additionally lists APPI. Zendesk additionally lists CCPA, GDPR, HIPAA, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Sansan or Zendesk?+
Zendesk has a higher documented API rate limit at 200 req/min versus Sansan at 100 req/min.
Which data hosting regions do Sansan and Zendesk support?+
Sansan lists hosting regions: JP-Tokyo. Zendesk lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. For data residency requirements in Japan, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related CRM Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.