Head-to-Head Specification Audit
Sansan vs Intercom
Japanese Enterprise Sales Teams · Japan
Specification Matrix
| Metric | Sansan | Intercom |
|---|---|---|
| Starting Price | Custom pricing | $39/mo |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | Japan | Global |
| Category | CRM | Customer Service AI |
| Compliance (vendor-stated) | APPI, ISO27001 | CCPA, GDPR, SOC2 |
| Hosting Regions | JP-Tokyo | US-East, EU-West |
| Native Integrations | 4 listed | 6 listedBetter |
Sansan — Key Specs
Vendor-stated- ✓The de-facto business card digitisation platform in Japan — used by 8,000+ enterprises
- ✓AI extracts data from meishi (名刺) in both Japanese and English
- ✓Integrates with Salesforce — maps Japanese relationship hierarchy
- ✓APPI-compliant data management for Japanese enterprise buyers
Intercom — Key Specs
Vendor-stated- ✓Fin AI Agent: resolves 50%+ of support volume automatically
- ✓SOC 2 Type II, GDPR, ISO 27001 compliant
- ✓Unified inbox, product tours, outbound messaging — all-in-one
- ✓CSAT and conversation analytics built-in
Frequently Asked Questions
Which is lower-priced, Sansan or Intercom?+
Sansan uses custom pricing. Intercom starts at $39/mo. Contact Sansan directly for a quote.
Which compliance frameworks do Sansan and Intercom list?+
Sansan additionally lists APPI, ISO27001. Intercom additionally lists CCPA, GDPR, SOC2. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Sansan or Intercom?+
Both Sansan and Intercom have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Sansan and Intercom support?+
Sansan lists hosting regions: JP-Tokyo. Intercom lists hosting regions: US-East, EU-West. For data residency requirements in Japan, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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