Head-to-Head Specification Audit
Salesforce Sales Cloud vs Epic Systems
Enterprise CRM Platform · Global
Healthcare Software
Epic Systems
Enterprise Electronic Health Records · United States
Visit Epic Systems →Specification Matrix
| Metric | Salesforce Sales Cloud | Epic Systems |
|---|---|---|
| Starting Price | $25/mo | Custom pricing |
| API Rate Limit | 1000 req/minBetter | 200 req/min |
| Target Country | Global | United States |
| Category | CRM | Healthcare Software |
| Compliance (vendor-stated) | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA | HIPAA, ONC, SOC2, HL7-FHIR, FDA-SaMD |
| Hosting Regions | US-East, EU-West, AP-Southeast | US-East, US-West |
| Native Integrations | 6 listedBetter | 5 listed |
Salesforce Sales Cloud — Key Specs
Vendor-stated- ✓Market leader: 20%+ CRM market share
- ✓Einstein AI: lead scoring, opportunity forecasting, next best action
- ✓AppExchange: 5,000+ third-party integrations
- ✓SOC 2 Type II, ISO 27001, GDPR, HIPAA compliant
Epic Systems — Key Specs
Vendor-stated- ✓Largest EHR market share (35%+ of US hospital beds)
- ✓MyChart patient portal with 200M+ registered patients
- ✓Epic AI (Cosmos) — largest real-world clinical dataset for AI training
- ✓ONC-certified, HIPAA, HL7 FHIR R4 compliant
Frequently Asked Questions
Which is lower-priced, Salesforce Sales Cloud or Epic Systems?+
Epic Systems uses custom pricing. Salesforce Sales Cloud starts at $25/mo. Contact Epic Systems directly for a quote.
Which compliance frameworks do Salesforce Sales Cloud and Epic Systems list?+
Both list SOC2, HIPAA in their vendor documentation. Salesforce Sales Cloud additionally lists GDPR, ISO27001, CCPA, POPIA. Epic Systems additionally lists ONC, HL7-FHIR, FDA-SaMD. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Salesforce Sales Cloud or Epic Systems list POPIA as a supported compliance framework?+
Salesforce Sales Cloud lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Epic Systems does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Salesforce Sales Cloud or Epic Systems?+
Salesforce Sales Cloud has a higher documented API rate limit at 1000 req/min versus Epic Systems at 200 req/min.
Which data hosting regions do Salesforce Sales Cloud and Epic Systems support?+
Salesforce Sales Cloud lists hosting regions: US-East, EU-West, AP-Southeast. Epic Systems lists hosting regions: US-East, US-West. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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