Head-to-Head Specification Audit
Intercom vs Holm Security
AI-First Customer Service Platform · Global
NIS2 Cybersecurity Compliance
Holm Security
Critical Infrastructure & Mid-Market IT · European Union
Visit Holm Security →Specification Matrix
| Metric | Intercom | Holm Security |
|---|---|---|
| Starting Price | $39/mo | Custom pricing |
| API Rate Limit | 100 req/minBetter | 60 req/min |
| Target Country | Global | European Union |
| Category | Customer Service AI | NIS2 Cybersecurity Compliance |
| Compliance (vendor-stated) | CCPA, GDPR, SOC2 | NIS2, ISO 27001, GDPR, CIS Controls, DORA |
| Hosting Regions | US-East, EU-West | EU-North, EU-West |
| Native Integrations | 6 listedBetter | 4 listed |
Intercom — Key Specs
Vendor-stated- ✓Fin AI Agent: resolves 50%+ of support volume automatically
- ✓SOC 2 Type II, GDPR, ISO 27001 compliant
- ✓Unified inbox, product tours, outbound messaging — all-in-one
- ✓CSAT and conversation analytics built-in
Holm Security — Key Specs
Vendor-stated- ✓First vulnerability management platform with NIS2 compliance module
- ✓Combined network + web app + API scanning in one platform
- ✓Automated NIS2 Article 21 risk assessment reports
- ✓Continuous monitoring with 24-hour incident detection SLA
- ✓Swedish-headquartered — native EU data residency
Frequently Asked Questions
Which is lower-priced, Intercom or Holm Security?+
Holm Security uses custom pricing. Intercom starts at $39/mo. Contact Holm Security directly for a quote.
Which compliance frameworks do Intercom and Holm Security list?+
Both list GDPR in their vendor documentation. Intercom additionally lists CCPA, SOC2. Holm Security additionally lists NIS2, ISO 27001, CIS Controls, DORA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Intercom or Holm Security?+
Intercom has a higher documented API rate limit at 100 req/min versus Holm Security at 60 req/min.
Which data hosting regions do Intercom and Holm Security support?+
Intercom lists hosting regions: US-East, EU-West. Holm Security lists hosting regions: EU-North, EU-West. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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