Head-to-Head Specification Audit
Holm Security vs Zendesk AI
Critical Infrastructure & Mid-Market IT · European Union
NIS2 Cybersecurity Compliance
Holm Security
Critical Infrastructure & Mid-Market IT · European Union
Visit Holm Security →Specification Matrix
| Metric | Holm Security | Zendesk AI |
|---|---|---|
| Starting Price | Custom pricing | $19/mo |
| API Rate Limit | 60 req/min | 200 req/minBetter |
| Target Country | European Union | Global |
| Category | NIS2 Cybersecurity Compliance | Customer Service AI |
| Compliance (vendor-stated) | NIS2, ISO 27001, GDPR, CIS Controls, DORA | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA |
| Hosting Regions | EU-North, EU-West | US-East, EU-West, AP-Southeast |
| Native Integrations | 4 listed | 6 listedBetter |
Holm Security — Key Specs
Vendor-stated- ✓First vulnerability management platform with NIS2 compliance module
- ✓Combined network + web app + API scanning in one platform
- ✓Automated NIS2 Article 21 risk assessment reports
- ✓Continuous monitoring with 24-hour incident detection SLA
- ✓Swedish-headquartered — native EU data residency
Zendesk AI — Key Specs
Vendor-stated- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Frequently Asked Questions
Which is lower-priced, Holm Security or Zendesk AI?+
Holm Security uses custom pricing. Zendesk AI starts at $19/mo. Contact Holm Security directly for a quote.
Which compliance frameworks do Holm Security and Zendesk AI list?+
Both list GDPR in their vendor documentation. Holm Security additionally lists NIS2, ISO 27001, CIS Controls, DORA. Zendesk AI additionally lists SOC2, HIPAA, ISO27001, CCPA, POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Holm Security or Zendesk AI list POPIA as a supported compliance framework?+
Zendesk AI lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Holm Security does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Holm Security or Zendesk AI?+
Zendesk AI has a higher documented API rate limit at 200 req/min versus Holm Security at 60 req/min.
Which data hosting regions do Holm Security and Zendesk AI support?+
Holm Security lists hosting regions: EU-North, EU-West. Zendesk AI lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in European Union, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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