Head-to-Head Specification Audit
Holm Security vs Freshdesk
Critical Infrastructure & Mid-Market IT · European Union
NIS2 Cybersecurity Compliance
Holm Security
Critical Infrastructure & Mid-Market IT · European Union
Visit Holm Security →Specification Matrix
| Metric | Holm Security | Freshdesk |
|---|---|---|
| Starting Price | Custom pricing | $15/mo |
| API Rate Limit | 60 req/min | 100 req/minBetter |
| Target Country | European Union | India |
| Category | NIS2 Cybersecurity Compliance | Customer Support |
| Compliance (vendor-stated) | NIS2, ISO 27001, GDPR, CIS Controls, DORA | GDPR, SOC2, ISO27001 |
| Hosting Regions | EU-North, EU-West | IN-Mumbai, US-East, EU-West, AU-East |
| Native Integrations | 4 listed | 6 listedBetter |
Holm Security — Key Specs
Vendor-stated- ✓First vulnerability management platform with NIS2 compliance module
- ✓Combined network + web app + API scanning in one platform
- ✓Automated NIS2 Article 21 risk assessment reports
- ✓Continuous monitoring with 24-hour incident detection SLA
- ✓Swedish-headquartered — native EU data residency
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Frequently Asked Questions
Which is lower-priced, Holm Security or Freshdesk?+
Holm Security uses custom pricing. Freshdesk starts at $15/mo. Contact Holm Security directly for a quote.
Which compliance frameworks do Holm Security and Freshdesk list?+
Both list GDPR in their vendor documentation. Holm Security additionally lists NIS2, ISO 27001, CIS Controls, DORA. Freshdesk additionally lists SOC2, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Holm Security or Freshdesk?+
Freshdesk has a higher documented API rate limit at 100 req/min versus Holm Security at 60 req/min.
Which data hosting regions do Holm Security and Freshdesk support?+
Holm Security lists hosting regions: EU-North, EU-West. Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. For data residency requirements in European Union, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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