Head-to-Head Specification Audit
Freshdesk vs Tenable One
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Tenable One |
|---|---|---|
| Starting Price | $15/mo | Custom pricing |
| API Rate Limit | 100 req/min | 300 req/minBetter |
| Target Country | India | Global |
| Category | Customer Support | NIS2 Cybersecurity Compliance |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | NIS2, DORA, ISO 27001, SOC2, CIS Controls, NIST CSF |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listedBetter | 5 listed |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Tenable One — Key Specs
Vendor-stated- ✓44,000+ customers globally — largest vulnerability management install base
- ✓Covers OT/ICS systems — critical for NIS2 essential services
- ✓AI-powered attack path analysis predicts what attackers will target next
- ✓Pre-built NIS2 and DORA compliance dashboards
- ✓Integrates with 200+ security tools
Frequently Asked Questions
Which is lower-priced, Freshdesk or Tenable One?+
Tenable One uses custom pricing. Freshdesk starts at $15/mo. Contact Tenable One directly for a quote.
Which compliance frameworks do Freshdesk and Tenable One list?+
Both list SOC2 in their vendor documentation. Freshdesk additionally lists GDPR, ISO27001. Tenable One additionally lists NIS2, DORA, ISO 27001, CIS Controls, NIST CSF. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Tenable One?+
Tenable One has a higher documented API rate limit at 300 req/min versus Freshdesk at 100 req/min.
Which data hosting regions do Freshdesk and Tenable One support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Tenable One lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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