Head-to-Head Specification Audit
Freshdesk vs Sansan
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Sansan |
|---|---|---|
| Starting Price | $15/mo | Custom pricing |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | India | Japan |
| Category | Customer Support | CRM |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | APPI, ISO27001 |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | JP-Tokyo |
| Native Integrations | 6 listedBetter | 4 listed |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Sansan — Key Specs
Vendor-stated- ✓The de-facto business card digitisation platform in Japan — used by 8,000+ enterprises
- ✓AI extracts data from meishi (名刺) in both Japanese and English
- ✓Integrates with Salesforce — maps Japanese relationship hierarchy
- ✓APPI-compliant data management for Japanese enterprise buyers
Frequently Asked Questions
Which is lower-priced, Freshdesk or Sansan?+
Sansan uses custom pricing. Freshdesk starts at $15/mo. Contact Sansan directly for a quote.
Which compliance frameworks do Freshdesk and Sansan list?+
Both list ISO27001 in their vendor documentation. Freshdesk additionally lists GDPR, SOC2. Sansan additionally lists APPI. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Sansan?+
Both Freshdesk and Sansan have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Freshdesk and Sansan support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Sansan lists hosting regions: JP-Tokyo. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related Customer Support Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.