Head-to-Head Specification Audit
Zoom vs Zoho CRM
Business Teams & Enterprises · Global
Specification Matrix
| Metric | Zoom | Zoho CRM |
|---|---|---|
| Starting Price | $13.32/moBetter | $14/mo |
| API Rate Limit | 100 req/minBetter | 100 req/min |
| Target Country | Global | South Africa |
| Category | Video Conferencing | CRM |
| Compliance | GDPR, CCPA, SOC2, HIPAA, FedRAMP | GDPR, POPIA, SOC2 |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Zoom — Key Specs
- ✓1080p HD video with AI-powered noise cancellation included by default
- ✓Zoom AI Companion included at no extra cost for all paid plans
- ✓Webinar and Events products support up to 50,000 live attendees
- ✓99.9% uptime SLA on Business and Enterprise plans
Zoho CRM — Key Specs
- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
What is cheaper, Zoom or Zoho CRM?+
Zoom starts at $13.32/mo, which is lower than Zoho CRM at $14/mo.
Which tool is better for compliance — Zoom or Zoho CRM?+
Both support GDPR, SOC2. Zoom additionally supports CCPA, HIPAA, FedRAMP. Zoho CRM additionally supports POPIA.
Is Zoom or Zoho CRM compliant with South Africa's POPIA?+
Zoho CRM supports POPIA compliance. Zoom does not list POPIA as a supported framework.
Which has a higher API rate limit — Zoom or Zoho CRM?+
Zoom has a higher API rate limit at 100 requests per minute. Zoom: 100 req/min. Zoho CRM: 100 req/min.
Which tool is better suited for Global?+
Zoom is evaluated for Business Teams & Enterprises in Global with hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Zoho CRM has hosting regions: US-East, EU-West, IN-Central. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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