Head-to-Head Specification Audit
Zoom vs Salesforce
Business Teams & Enterprises · Global
Specification Matrix
| Metric | Zoom | Salesforce |
|---|---|---|
| Starting Price | $13.32/moBetter | $25/mo |
| API Rate Limit | 100 req/min | 1000 req/minBetter |
| Target Country | Global | Global |
| Category | Video Conferencing | CRM |
| Compliance (vendor-stated) | GDPR, CCPA, SOC2, HIPAA, FedRAMP | GDPR, CCPA, POPIA, SOC2, ISO27001, FedRAMP |
| Hosting Regions | US-East, US-West, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 7 listedTie | 7 listedTie |
Zoom — Key Specs
Vendor-stated- ✓1080p HD video with AI-powered noise cancellation included by default
- ✓Zoom AI Companion included at no extra cost for all paid plans
- ✓Webinar and Events products support up to 50,000 live attendees
- ✓99.9% uptime SLA on Business and Enterprise plans
Salesforce — Key Specs
Vendor-stated- ✓Einstein AI forecasting surfaces at-risk deals before they slip
- ✓AppExchange has 7,000+ certified B2B integrations
- ✓POPIA and GDPR data governance controls built into Org settings
- ✓Customisable objects and flows handle any sales process complexity
Frequently Asked Questions
Which is lower-priced, Zoom or Salesforce?+
Zoom starts at $13.32/mo, which is lower than Salesforce at $25/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zoom and Salesforce list?+
Both list GDPR, CCPA, SOC2, FedRAMP in their vendor documentation. Zoom additionally lists HIPAA. Salesforce additionally lists POPIA, ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoom or Salesforce list POPIA as a supported compliance framework?+
Salesforce lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Zoom does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zoom or Salesforce?+
Salesforce has a higher documented API rate limit at 1000 req/min versus Zoom at 100 req/min.
Which data hosting regions do Zoom and Salesforce support?+
Zoom lists hosting regions: US-East, US-West, EU-West, AP-Southeast, AU-East. Salesforce lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 7 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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