Head-to-Head Specification Audit
Zoho CRM vs Workiva
CRM for SMB — Africa & India Focused · South Africa
ESG & Sustainability Reporting
Workiva
Listed Companies & Enterprise Finance · European Union
Visit Workiva →Specification Matrix
| Metric | Zoho CRM | Workiva |
|---|---|---|
| Starting Price | $14/mo | Custom pricing |
| API Rate Limit | 100 req/min | 120 req/minBetter |
| Target Country | South Africa | European Union |
| Category | CRM | ESG & Sustainability Reporting |
| Compliance (vendor-stated) | GDPR, POPIA, SOC2 | CSRD, ESRS, GRI, TCFD, SEC Climate Rule, ISSB |
| Hosting Regions | US-East, EU-West, IN-Central | US-East, EU-West, AP-Southeast |
| Native Integrations | 6 listedTie | 6 listedTie |
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Workiva — Key Specs
Vendor-stated- ✓Only platform connecting ESG data directly to financial reporting
- ✓SOC1/SOC2 Type II auditor-ready export formats
- ✓Pre-built ESRS (CSRD) and GRI taxonomy templates
- ✓Real-time collaboration with version control for audit defence
- ✓Trusted by 6,000+ enterprises including 75% of Fortune 500
Frequently Asked Questions
Which is lower-priced, Zoho CRM or Workiva?+
Workiva uses custom pricing. Zoho CRM starts at $14/mo. Contact Workiva directly for a quote.
Which compliance frameworks do Zoho CRM and Workiva list?+
Zoho CRM additionally lists GDPR, POPIA, SOC2. Workiva additionally lists CSRD, ESRS, GRI, TCFD, SEC Climate Rule, ISSB. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoho CRM or Workiva list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Workiva does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zoho CRM or Workiva?+
Workiva has a higher documented API rate limit at 120 req/min versus Zoho CRM at 100 req/min.
Which data hosting regions do Zoho CRM and Workiva support?+
Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. Workiva lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in South Africa, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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