Head-to-Head Specification Audit
Zoho CRM vs Peach Payments
CRM for SMB — Africa & India Focused · South Africa
Specification Matrix
| Metric | Zoho CRM | Peach Payments |
|---|---|---|
| Starting Price | $14/mo | $0/moBetter |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | South Africa | South Africa |
| Category | CRM | Payments Platform |
| Compliance (vendor-stated) | GDPR, POPIA, SOC2 | PCI-DSS, POPIA |
| Hosting Regions | US-East, EU-West, IN-Central | AF-South |
| Native Integrations | 6 listedBetter | 5 listed |
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Peach Payments — Key Specs
Vendor-stated- ✓Leading South African payment gateway for e-commerce
- ✓All SA payment methods: Visa/MC, Ozow EFT, Capitec Pay, SnapScan, Zapper
- ✓Lists POPIA compliance framework — ZA data residency (vendor-stated)
- ✓PCI DSS Level 1 certified
Frequently Asked Questions
Which is lower-priced, Zoho CRM or Peach Payments?+
Peach Payments starts at Free plan available, which is lower than Zoho CRM at $14/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zoho CRM and Peach Payments list?+
Both list POPIA in their vendor documentation. Zoho CRM additionally lists GDPR, SOC2. Peach Payments additionally lists PCI-DSS. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zoho CRM or Peach Payments list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Peach Payments lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information.
Which has a higher documented API rate limit — Zoho CRM or Peach Payments?+
Both Zoho CRM and Peach Payments have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Zoho CRM and Peach Payments support?+
Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. Peach Payments lists hosting regions: AF-South. For data residency requirements in South Africa, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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