Head-to-Head Specification Audit
Zendesk vs Okta
SaaS & E-Commerce Companies · Global
Specification Matrix
| Metric | Zendesk | Okta |
|---|---|---|
| Starting Price | $19/mo | $2/moBetter |
| API Rate Limit | 200 req/minTie | 200 req/minTie |
| Target Country | Global | Global |
| Category | Customer Support | Authentication & Identity |
| Compliance (vendor-stated) | CCPA, GDPR, HIPAA, ISO27001, SOC2 | GDPR, SOC2, ISO27001, HIPAA, FedRAMP, CCPA |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 7 listedTie | 7 listedTie |
Zendesk — Key Specs
Vendor-stated- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Okta — Key Specs
Vendor-stated- ✓Universal directory manages identities across all apps from a single control plane
- ✓Lifecycle management automates user provisioning and deprovisioning via SCIM
- ✓Adaptive MFA applies contextual risk scoring to each login without user friction
- ✓Workforce Identity and Customer Identity both on one platform — single contract
Frequently Asked Questions
Which is lower-priced, Zendesk or Okta?+
Okta starts at $2/mo, which is lower than Zendesk at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zendesk and Okta list?+
Both list CCPA, GDPR, HIPAA, ISO27001, SOC2 in their vendor documentation. Okta additionally lists FedRAMP. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Zendesk or Okta?+
Both Zendesk and Okta have the same documented API rate limit of 200 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Zendesk and Okta support?+
Zendesk lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Okta lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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