Head-to-Head Specification Audit
Zendesk AI vs Make
Enterprise Customer Service Platform · Global
Specification Matrix
| Metric | Zendesk AI | Make |
|---|---|---|
| Starting Price | $19/mo | $9/moBetter |
| API Rate Limit | 200 req/min | Not confirmed |
| Target Country | Global | Global |
| Category | Customer Service AI | Workflow Automation |
| Compliance (vendor-stated) | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA | GDPR, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast | EU |
| Native Integrations | 6 listed | 7 listedBetter |
Zendesk AI — Key Specs
Vendor-stated- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Make — Key Specs
Vendor-stated- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Frequently Asked Questions
Which is lower-priced, Zendesk AI or Make?+
Make starts at $9/mo, which is lower than Zendesk AI at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Zendesk AI and Make list?+
Both list SOC2, GDPR in their vendor documentation. Zendesk AI additionally lists HIPAA, ISO27001, CCPA, POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Zendesk AI or Make list POPIA as a supported compliance framework?+
Zendesk AI lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Make does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Zendesk AI or Make?+
Available information does not support a direct comparison of API rate limits for these tools. Check each vendor's developer documentation.
Which data hosting regions do Zendesk AI and Make support?+
Zendesk AI lists hosting regions: US-East, EU-West, AP-Southeast. Make lists hosting regions: EU. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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