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Head-to-Head Specification Audit
Zapier vs Zoho CRM
Operations & No-Code Teams · Global
Specification Matrix
| Metric | Zapier | Zoho CRM |
|---|---|---|
| Starting Price | $19.99/mo | $14/moBetter |
| API Rate Limit | N/A | 100 req/min |
| Target Country | Global | South Africa |
| Category | Workflow Automation | CRM |
| Compliance | GDPR, CCPA, SOC2 | GDPR, POPIA, SOC2 |
| Hosting Regions | US, EU | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Zapier — Key Specs
- ✓7,000+ app integrations — highest integration count in the automation market
- ✓Multi-step Zaps allow complex branching logic without writing code
- ✓Webhooks by Zapier catches any raw HTTP POST for custom integrations
- ✓Tables and Interfaces allow lightweight data storage inside Zapier
Zoho CRM — Key Specs
- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
What is cheaper, Zapier or Zoho CRM?+
Zoho CRM starts at $14/mo, which is lower than Zapier at $19.99/mo.
Which tool is better for compliance — Zapier or Zoho CRM?+
Both support GDPR, SOC2. Zapier additionally supports CCPA. Zoho CRM additionally supports POPIA.
Is Zapier or Zoho CRM compliant with South Africa's POPIA?+
Zoho CRM supports POPIA compliance. Zapier does not list POPIA as a supported framework.
Which tool is better suited for Global?+
Zapier is evaluated for Operations & No-Code Teams in Global with hosting regions: US, EU. Zoho CRM has hosting regions: US-East, EU-West, IN-Central. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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