Head-to-Head Specification Audit
Okta vs Zoho CRM
Enterprise IT & Security Teams · Global
Specification Matrix
| Metric | Okta | Zoho CRM |
|---|---|---|
| Starting Price | $2/moBetter | $14/mo |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Global | South Africa |
| Category | Authentication & Identity | CRM |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001, HIPAA, FedRAMP, CCPA | GDPR, POPIA, SOC2 |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West, IN-Central |
| Native Integrations | 7 listedBetter | 6 listed |
Okta — Key Specs
Vendor-stated- ✓Universal directory manages identities across all apps from a single control plane
- ✓Lifecycle management automates user provisioning and deprovisioning via SCIM
- ✓Adaptive MFA applies contextual risk scoring to each login without user friction
- ✓Workforce Identity and Customer Identity both on one platform — single contract
Zoho CRM — Key Specs
Vendor-stated- ✓Best value CRM for South African companies — ZAR pricing available
- ✓Zia AI: sales predictions, anomaly detection, next best time to contact
- ✓POPIA-compliant: data residency and DPA options for ZA companies
- ✓Free tier: 3 users, core CRM features
Frequently Asked Questions
Which is lower-priced, Okta or Zoho CRM?+
Okta starts at $2/mo, which is lower than Zoho CRM at $14/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Okta and Zoho CRM list?+
Both list GDPR, SOC2 in their vendor documentation. Okta additionally lists ISO27001, HIPAA, FedRAMP, CCPA. Zoho CRM additionally lists POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Okta or Zoho CRM list POPIA as a supported compliance framework?+
Zoho CRM lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Okta does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Okta or Zoho CRM?+
Okta has a higher documented API rate limit at 200 req/min versus Zoho CRM at 100 req/min.
Which data hosting regions do Okta and Zoho CRM support?+
Okta lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Zoho CRM lists hosting regions: US-East, EU-West, IN-Central. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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