Head-to-Head Specification Audit
Okta vs Zendesk AI
Enterprise IT & Security Teams · Global
Specification Matrix
| Metric | Okta | Zendesk AI |
|---|---|---|
| Starting Price | $2/moBetter | $19/mo |
| API Rate Limit | 200 req/minTie | 200 req/minTie |
| Target Country | Global | Global |
| Category | Authentication & Identity | Customer Service AI |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001, HIPAA, FedRAMP, CCPA | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | US-East, EU-West, AP-Southeast |
| Native Integrations | 7 listedBetter | 6 listed |
Okta — Key Specs
Vendor-stated- ✓Universal directory manages identities across all apps from a single control plane
- ✓Lifecycle management automates user provisioning and deprovisioning via SCIM
- ✓Adaptive MFA applies contextual risk scoring to each login without user friction
- ✓Workforce Identity and Customer Identity both on one platform — single contract
Zendesk AI — Key Specs
Vendor-stated- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Frequently Asked Questions
Which is lower-priced, Okta or Zendesk AI?+
Okta starts at $2/mo, which is lower than Zendesk AI at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Okta and Zendesk AI list?+
Both list GDPR, SOC2, ISO27001, HIPAA, CCPA in their vendor documentation. Okta additionally lists FedRAMP. Zendesk AI additionally lists POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Okta or Zendesk AI list POPIA as a supported compliance framework?+
Zendesk AI lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Okta does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Okta or Zendesk AI?+
Both Okta and Zendesk AI have the same documented API rate limit of 200 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Okta and Zendesk AI support?+
Okta lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Zendesk AI lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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