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Head-to-Head Specification Audit
Make vs Zendesk
Developers & Power Users · Global
Specification Matrix
| Metric | Make | Zendesk |
|---|---|---|
| Starting Price | $9/moBetter | $19/mo |
| API Rate Limit | N/A | 200 req/min |
| Target Country | Global | Global |
| Category | Workflow Automation | Customer Support |
| Compliance | GDPR, SOC2 | GDPR, CCPA, SOC2, HIPAA, ISO27001 |
| Hosting Regions | EU | US-East, EU-West, AP-Southeast, AU-East |
| Native Integrations | 7 listedBetter | 7 listed |
Make — Key Specs
- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Zendesk — Key Specs
- ✓Omnichannel ticketing: email, chat, voice, WhatsApp, and social in one queue
- ✓AI-powered auto-reply resolves up to 30% of tickets without a human agent
- ✓CSAT scoring and SLA management built into all paid plans
- ✓Marketplace has 1,200+ certified integrations including Salesforce and Shopify
Frequently Asked Questions
What is cheaper, Make or Zendesk?+
Make starts at $9/mo, which is lower than Zendesk at $19/mo.
Which tool is better for compliance — Make or Zendesk?+
Both support GDPR, SOC2. Zendesk additionally supports CCPA, HIPAA, ISO27001.
Which tool is better suited for Global?+
Make is evaluated for Developers & Power Users in Global with hosting regions: EU. Zendesk has hosting regions: US-East, EU-West, AP-Southeast, AU-East. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 11 June 2026