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Head-to-Head Specification Audit
Make vs Zendesk AI
Developers & Power Users · Global
Specification Matrix
| Metric | Make | Zendesk AI |
|---|---|---|
| Starting Price | $9/moBetter | $55/mo |
| API Rate Limit | N/A | 200 req/min |
| Target Country | Global | Global |
| Category | Workflow Automation | Customer Service AI |
| Compliance | GDPR, SOC2 | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA |
| Hosting Regions | EU | US-East, EU-West, AP-Southeast |
| Native Integrations | 7 listedBetter | 6 listed |
Make — Key Specs
- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Zendesk AI — Key Specs
- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Frequently Asked Questions
What is cheaper, Make or Zendesk AI?+
Make starts at $9/mo, which is lower than Zendesk AI at $55/mo.
Which tool is better for compliance — Make or Zendesk AI?+
Both support GDPR, SOC2. Zendesk AI additionally supports HIPAA, ISO27001, CCPA, POPIA.
Is Make or Zendesk AI compliant with South Africa's POPIA?+
Zendesk AI supports POPIA compliance. Make does not list POPIA as a supported framework.
Which tool is better suited for Global?+
Make is evaluated for Developers & Power Users in Global with hosting regions: EU. Zendesk AI has hosting regions: US-East, EU-West, AP-Southeast. For data residency in Global, check each vendor's data processing agreements.
Data last verified: 26 June 2026
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