Head-to-Head Specification Audit
Make vs Zendesk AI
Developers & Power Users · Global
Specification Matrix
| Metric | Make | Zendesk AI |
|---|---|---|
| Starting Price | $9/moBetter | $19/mo |
| API Rate Limit | Not confirmed | 200 req/min |
| Target Country | Global | Global |
| Category | Workflow Automation | Customer Service AI |
| Compliance (vendor-stated) | GDPR, SOC2 | SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA |
| Hosting Regions | EU | US-East, EU-West, AP-Southeast |
| Native Integrations | 7 listedBetter | 6 listed |
Make — Key Specs
Vendor-stated- ✓Visual scenario builder handles complex branching logic not possible in Zapier
- ✓10,000 operations/month on Free tier vs Zapier's 100 tasks
- ✓HTTP/SOAP module enables direct API calls to any endpoint without a connector
- ✓Real-time trigger execution — no polling delays unlike Zapier free tier
Zendesk AI — Key Specs
Vendor-stated- ✓Largest enterprise CX platform — 160,000+ customers
- ✓Zendesk AI: ticket classification, agent assist, automated resolution
- ✓SOC 2, ISO 27001, GDPR, HIPAA compliant
- ✓South Africa: ZA enterprise clients include major banks and telecoms
Frequently Asked Questions
Which is lower-priced, Make or Zendesk AI?+
Make starts at $9/mo, which is lower than Zendesk AI at $19/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Make and Zendesk AI list?+
Both list GDPR, SOC2 in their vendor documentation. Zendesk AI additionally lists HIPAA, ISO27001, CCPA, POPIA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Does Make or Zendesk AI list POPIA as a supported compliance framework?+
Zendesk AI lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information. Make does not list POPIA as a supported compliance framework in its public documentation. Contact the vendor to confirm their position before processing South African personal information.
Which has a higher documented API rate limit — Make or Zendesk AI?+
Available information does not support a direct comparison of API rate limits for these tools. Check each vendor's developer documentation.
Which data hosting regions do Make and Zendesk AI support?+
Make lists hosting regions: EU. Zendesk AI lists hosting regions: US-East, EU-West, AP-Southeast. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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