Head-to-Head Specification Audit
Jira vs Freshdesk
Software Development Teams · Global
Specification Matrix
| Metric | Jira | Freshdesk |
|---|---|---|
| Starting Price | $0/moBetter | $15/mo |
| API Rate Limit | 200 req/minBetter | 100 req/min |
| Target Country | Global | India |
| Category | Project Management | Customer Support |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001, CCPA, HIPAA | GDPR, SOC2, ISO27001 |
| Hosting Regions | US-East, EU-West, AP-Southeast, AU-East | IN-Mumbai, US-East, EU-West, AU-East |
| Native Integrations | 8 listedBetter | 6 listed |
Jira — Key Specs
Vendor-stated- ✓Free plan supports up to 10 users with full scrum and kanban boards
- ✓Deep GitHub, GitLab, and Bitbucket integration auto-links every PR to an issue
- ✓Advanced Roadmaps visualises cross-team dependencies at the programme level
- ✓Atlassian Intelligence AI writes issue descriptions and summarises sprint progress
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Frequently Asked Questions
Which is lower-priced, Jira or Freshdesk?+
Jira starts at Free plan available, which is lower than Freshdesk at $15/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Jira and Freshdesk list?+
Both list GDPR, SOC2, ISO27001 in their vendor documentation. Jira additionally lists CCPA, HIPAA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Jira or Freshdesk?+
Jira has a higher documented API rate limit at 200 req/min versus Freshdesk at 100 req/min.
Which data hosting regions do Jira and Freshdesk support?+
Jira lists hosting regions: US-East, EU-West, AP-Southeast, AU-East. Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. For data residency requirements in Global, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related Project Management Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.