Head-to-Head Specification Audit
Freshdesk vs Supabase
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Supabase |
|---|---|---|
| Starting Price | $15/moBetter | $25/mo |
| API Rate Limit | 100 req/min | 500 req/minBetter |
| Target Country | India | Global |
| Category | Customer Support | Database & Backend |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | GDPR, SOC2 |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | EU-West, US-East, AP-Southeast |
| Native Integrations | 6 listedTie | 6 listedTie |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Supabase — Key Specs
Vendor-stated- ✓PostgreSQL with RLS, Edge Functions, Realtime, Auth, Storage
- ✓pgvector extension: vector similarity search without Pinecone
- ✓SOC 2 Type II, GDPR DPA (EU data residency available)
- ✓Free tier: 500MB database + 2GB storage forever
Frequently Asked Questions
Which is lower-priced, Freshdesk or Supabase?+
Freshdesk starts at $15/mo, which is lower than Supabase at $25/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Freshdesk and Supabase list?+
Both list GDPR, SOC2 in their vendor documentation. Freshdesk additionally lists ISO27001. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Supabase?+
Supabase has a higher documented API rate limit at 500 req/min versus Freshdesk at 100 req/min.
Which data hosting regions do Freshdesk and Supabase support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Supabase lists hosting regions: EU-West, US-East, AP-Southeast. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
Related Customer Support Comparisons
Is this your tool?
Claim or upgrade your VektorIndex listing
Get a Verified badge, add your own specs, and appear at the top of comparison pages.