Head-to-Head Specification Audit
Freshdesk vs Loom
SMBs & Growing Support Teams · India
Specification Matrix
| Metric | Freshdesk | Loom |
|---|---|---|
| Starting Price | $15/mo | $12.5/moBetter |
| API Rate Limit | 100 req/minTie | 100 req/minTie |
| Target Country | India | Global |
| Category | Customer Support | Async Communication |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | GDPR, SOC2, CCPA |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US, EU |
| Native Integrations | 6 listedTie | 6 listedTie |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Loom — Key Specs
Vendor-stated- ✓Record screen + camera in 1 click
- ✓Eliminates unnecessary meetings
- ✓AI auto-transcription + summaries
- ✓Ideal for async standups in distributed African teams
- ✓Acquired by Atlassian — enterprise-ready
Frequently Asked Questions
Which is lower-priced, Freshdesk or Loom?+
Loom starts at $12.5/mo, which is lower than Freshdesk at $15/mo. Verify current pricing on each vendor's website.
Which compliance frameworks do Freshdesk and Loom list?+
Both list GDPR, SOC2 in their vendor documentation. Freshdesk additionally lists ISO27001. Loom additionally lists CCPA. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Loom?+
Both Freshdesk and Loom have the same documented API rate limit of 100 requests per minute. Verify current limits on each vendor's developer documentation.
Which data hosting regions do Freshdesk and Loom support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Loom lists hosting regions: US, EU. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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