Head-to-Head Specification Audit
Freshdesk vs Epic Systems
SMBs & Growing Support Teams · India
Healthcare Software
Epic Systems
Enterprise Electronic Health Records · United States
Visit Epic Systems →Specification Matrix
| Metric | Freshdesk | Epic Systems |
|---|---|---|
| Starting Price | $15/mo | Custom pricing |
| API Rate Limit | 100 req/min | 200 req/minBetter |
| Target Country | India | United States |
| Category | Customer Support | Healthcare Software |
| Compliance (vendor-stated) | GDPR, SOC2, ISO27001 | HIPAA, ONC, SOC2, HL7-FHIR, FDA-SaMD |
| Hosting Regions | IN-Mumbai, US-East, EU-West, AU-East | US-East, US-West |
| Native Integrations | 6 listedBetter | 5 listed |
Freshdesk — Key Specs
Vendor-stated- ✓Built in India by Freshworks — trusted by 60,000+ businesses globally
- ✓AI-powered ticket routing and resolution suggestions (Freddy AI)
- ✓Omnichannel: email, phone, chat, social media in one inbox
- ✓India data centre available — PDPB-ready for Indian businesses
Epic Systems — Key Specs
Vendor-stated- ✓Largest EHR market share (35%+ of US hospital beds)
- ✓MyChart patient portal with 200M+ registered patients
- ✓Epic AI (Cosmos) — largest real-world clinical dataset for AI training
- ✓ONC-certified, HIPAA, HL7 FHIR R4 compliant
Frequently Asked Questions
Which is lower-priced, Freshdesk or Epic Systems?+
Epic Systems uses custom pricing. Freshdesk starts at $15/mo. Contact Epic Systems directly for a quote.
Which compliance frameworks do Freshdesk and Epic Systems list?+
Both list SOC2 in their vendor documentation. Freshdesk additionally lists GDPR, ISO27001. Epic Systems additionally lists HIPAA, ONC, HL7-FHIR, FDA-SaMD. These are vendor-stated frameworks. VektorIndex has not independently audited these claims.
Which has a higher documented API rate limit — Freshdesk or Epic Systems?+
Epic Systems has a higher documented API rate limit at 200 req/min versus Freshdesk at 100 req/min.
Which data hosting regions do Freshdesk and Epic Systems support?+
Freshdesk lists hosting regions: IN-Mumbai, US-East, EU-West, AU-East. Epic Systems lists hosting regions: US-East, US-West. For data residency requirements in India, confirm exact region configuration directly with each vendor.
Data last updated: 29 August 2026 — Sourced from official vendor documentation. Not independently audited. Report incorrect information
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