CRM
Salesforce Sales Cloud
Enterprise CRM Platform · Global · Specification audit
Salesforce Sales Cloud is a crm platform built for Enterprise CRM Platform teams operating in Global. With pricing starting at $25/month, it competes in the CRM segment by offering a combination of market leader: 20%+ crm market share and einstein ai: lead scoring, opportunity forecasting, next best action. The vendor lists SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA as supported compliance frameworks in its official documentation. Verify current compliance status with the vendor before deployment in regulated environments. Infrastructure is distributed across US-East, EU-West, AP-Southeast data centres, giving Global operators control over data residency and latency requirements.
VektorIndex Score™
Composite specification quality score. Based on compliance coverage, integration depth, pricing transparency, and vendor verification.
| Dimension | Score | Max |
|---|---|---|
| Compliance coverage | 20 | 20 |
| Integration depth | 20 | 20 |
| Specification richness | 12 | 15 |
| Risk transparency | 9 | 9 |
| Hosting regions documented | 9 | 9 |
| API data available | 7 | 7 |
| Vendor verified listing | 0 | 10 |
| Pricing transparency | 10 | 10 |
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Specification Data
| Metric | Value |
|---|---|
| Starting Price | $25/mo |
| API Rate Limit | 1000 req/min |
| Market | Global |
| Target Segment | Enterprise CRM Platform |
| Data Hosting Regions | US-East, EU-West, AP-Southeast |
| Compliance Frameworks | SOC2GDPRHIPAAISO27001CCPAPOPIA Per vendor documentation — not independently audited |
| Native Integrations | SlackMicrosoft 365SAPWorkdayDocuSignMarketo |
Sourced from vendor documentation. Not independently audited.
Core Operational Advantages
Vendor-statedMarket leader: 20%+ CRM market share
Einstein AI: lead scoring, opportunity forecasting, next best action
AppExchange: 5,000+ third-party integrations
SOC 2 Type II, ISO 27001, GDPR, HIPAA compliant
Known Risks to Validate
Per documentationEinstein AI lead scoring: GDPR Art. 22 automated decision rights may apply
Colorado AI Act: Einstein AI influencing sales decisions = potential high-risk AI
POPIA: ZA companies using Salesforce need data processing addendum for SA personal data
Expensive: $25/user is entry-level — enterprise features $165–$500/user/month
Who Is This For?
Salesforce Sales Cloud is best suited for Enterprise CRM Platform in Global that need market leader: 20%+ crm market share. Teams that require einstein ai: lead scoring, opportunity forecasting, next best action will find the feature set well-aligned with day-to-day operational demands. Validate the documented risks listed above with the vendor before committing budget.
Documented Risks to Review
Salesforce Sales Cloud has 4 documented risks worth validating before deployment
Teams deploying Salesforce Sales Cloud for POPIA-regulated workloads should validate these risk areas with the vendor. Our drop-in middleware may help address some of these — no data leaves your infrastructure.
Bottom Line
Based on this specification audit, Salesforce Sales Cloud delivers 4 documented operational advantages for Enterprise CRM Platform teams, with 4 identified risk areas to validate before deployment. At $25/mo, validate the investment against team size and usage volume before purchase. Native integrations with Slack, Microsoft 365, SAP cover the most common enterprise crm platform stack dependencies without requiring custom middleware. The API rate limit of 1000 requests per minute is adequate for standard automation workloads but may require negotiation for high-volume programmatic use cases.
Making a bigger decision?
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Get a Technology Assessment →Frequently Asked Questions
- How much does Salesforce Sales Cloud cost?
- Salesforce Sales Cloud starts at $25/mo on its entry plan. Pricing scales with seat count and feature tier. Verify current pricing on the vendor's website before procurement.
- Which compliance frameworks does Salesforce Sales Cloud list?
- Salesforce Sales Cloud lists the following compliance frameworks in its vendor documentation: SOC2, GDPR, HIPAA, ISO27001, CCPA, POPIA. VektorIndex has not independently audited these claims. Request a current Data Processing Agreement before deployment in regulated environments.
- Does Salesforce Sales Cloud list POPIA as a supported compliance framework?
- Salesforce Sales Cloud lists POPIA (Protection of Personal Information Act) as a supported compliance framework per its vendor documentation. VektorIndex has not independently verified this claim. South African organisations should request the vendor's current Data Processing Agreement and confirm data residency settings before processing personal information.
- What is Salesforce Sales Cloud's documented API rate limit?
- Salesforce Sales Cloud documents an API rate limit of 1000 requests per minute on its standard tier. Enterprise plans may offer higher limits — contact the vendor's sales team for custom rate agreements. Verify on the vendor's developer documentation before building integrations.
- What platforms does Salesforce Sales Cloud integrate with natively?
- Salesforce Sales Cloud maintains native integrations with: Slack, Microsoft 365, SAP, Workday, DocuSign, Marketo. Additional integrations are available via Zapier, Make, or the vendor's public API.
- Where is Salesforce Sales Cloud data hosted?
- Salesforce Sales Cloud lists data infrastructure in the following regions: US-East, EU-West, AP-Southeast. Teams with strict data residency requirements should confirm the exact region configuration with the vendor prior to deployment.
Data provenance: Specifications sourced from official vendor documentation (pricing pages, DPAs, security whitepapers). Data is not independently audited by VektorIndex. Community-sourced data. Primary source: www.salesforce.com. Last updated: 14 July 2026. This is the date the record was last edited — not an independent verification. If you are a vendor and this data is outdated, claim this listing to update it.
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